Shipping Information

We take great care in preparing and packing your order so it arrives safely and on time.

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Processing Time

All orders are prepared and shipped within 1 to 3 business days. You will receive an order confirmation email immediately upon purchase, followed by a shipping notification with tracking details once your package is on its way.

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Shipping Locations & Estimated Delivery Times

• United States Standard Shipping: Usually arrives within 5 to 7 business days after shipping.

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Shipping Disclaimers & Potential Delays

While the vast majority of our orders arrive well within a week, delivery windows are estimates provided by our carriers and are not strict guarantees. On rare occasions, packages may be subject to unexpected delays beyond our control, such as severe weather events, high seasonal carrier volumes, or local routing bottlenecks. Mizuna Art is not responsible for carrier transit delays once your package has safely left our facility.

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Shipping Carriers

We partner with trusted domestic carriers including UPS, FedEx, and USPS to ensure your fine art is handled with the utmost care. The specific carrier is selected based on the dimensions of your order and your delivery location.

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Tracking Information

Tracking numbers are provided for all orders. You will receive a tracking link in your shipping confirmation email so you can monitor your delivery in real time.

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Shipping Costs

Shipping rates are automatically calculated at checkout based on your delivery address, order size, and selected shipping speed. We always aim to provide the most reliable and secure service for your artwork.

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Delivery Issues

If your order has not arrived or if you experience any issues with your delivery, please contact us immediately at info@mizunaart.com.

Lost or missing packages must be reported to us within 30 days of the ship date so that we can open an investigation with the carrier.